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1. Important Information and Who We Are

Purpose of this Privacy Notice
This Privacy Notice provides information on how Brandling Health collects and processes your personal data via our website, including any data you may submit through contact forms or appointment bookings.

This site is not intended for children, and we do not knowingly collect data from individuals under 13 years of age.

This Notice should be read in conjunction with any other privacy notices we may issue at the time we collect or process your data. This Privacy Notice supplements other notices and is not intended to override them.

Controller
Brandling Health is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Notice).

If you have questions, or if you wish to exercise your legal rights, please contact:

Contact Details:
Brandling Health
Nuffield Health, Clayton Road, Newcastle upon Tyne, NE2 1JP
Email: patients@brandlinghealth.com
Tel: 0191 4821072

2. The Data We Collect About You

We may collect the following categories of personal data:

  • Identity Data: Name, email address, telephone number, date of birth, and gender.

  • Registration Data: Newsletter or appointment requests.

  • Marketing Data: Preferences for receiving communications from us.

  • Technical Data: IP address, browser type/version, time zone, location, and how you interact with our site.

We may also use anonymous, aggregated data for analysis or improvement of our services. This does not identify any individual.

3. How We Collect Your Data

We may collect data:

  • Directly from you through web forms, email, or phone.

  • Automatically through cookies and analytics tools.

  • From third parties such as analytics providers, advertising networks, or publicly available sources.

We do not knowingly collect health data through the website.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to queries or appointment requests.

  • To provide and improve our website and services.

  • To send service updates or marketing (if you’ve opted in).

  • To comply with legal or regulatory obligations.

You may opt out of marketing at any time by using the unsubscribe link in emails or contacting us directly.

5. Sharing Your Personal Data

We may share your personal data with:

  • Service providers (e.g. IT support or marketing platforms)

  • Legal authorities if required by law

  • Trusted partners assisting in service delivery (under appropriate confidentiality agreements)

We do not sell or rent your personal information.

6. International Transfers

If your data is transferred outside of the UK or EEA, we ensure it is protected by appropriate safeguards such as standard contractual clauses approved by regulators.

7. Data Security

We use appropriate technical and organisational security measures to protect your data. Access is restricted to authorised staff only.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal or reporting obligations.

In some instances, we may anonymise your data for research or statistical use.

9. Your Legal Rights

You have rights under data protection laws, including:

  • Access to your personal data.

  • Correction of inaccurate or incomplete data.

  • Erasure of your data, in certain circumstances.

  • Objection to processing based on legitimate interests.

  • Restriction of processing.

  • Data portability.

  • Withdrawal of consent (where processing is based on consent).

To exercise any of your rights, please contact us at patients@brandlinghealth.com or call 0191 4821072.

We may request confirmation of your identity before responding to your request.

10. Changes to This Privacy Notice

We reserve the right to update this Privacy Notice. Any updates will be posted on our website and, where appropriate, notified to you via email.

11. Cookies

For more details on how we use cookies, please refer to our separate Cookies Policy.

If you have concerns about your data or would like more information about your rights, you may also contact:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
https://ico.org.uk